Email alhidayahapps@gmail.com for help with Quran Memorizer. We are Al Hidayah Apps.
Premium is missing
- Open Profile and check the Quran Memorizer account ID. A personal email and an Apple private relay address can belong to different app accounts.
- Sign in using the method used when subscribing, or another method already associated with that same account.
- Reconnect to the internet and allow the app to refresh.
- For Apple purchases, use Restore Purchases on iOS with the original app account and purchasing Apple account.
- For web purchases, sign into the original app account. Apple’s Restore Purchases does not restore Stripe subscriptions.
Restore does not transfer purchases between app accounts. Do not buy again until an existing purchase has been checked. If you deleted and recreated an account, contact support about the old purchase.
Offline reading and syncing
The iOS app includes both supported Mushaf page-font sets for offline reading. Recitation audio and online services may still need a connection.
Supported memorization and highlight changes can wait on your device for sync. “Saved on this device · Waiting to sync” means the server has not yet confirmed those changes. Reconnect and check the same account on your other device before uninstalling or clearing storage. Web offline support differs from iOS.
Resetting data or deleting your account
Go to Profile → Your data · Manage. You can reset highlights, practice history or memorization, or delete the account. Each confirmation explains what will be removed and what stays. Resets require typing RESET; account deletion requires DELETE.
These actions cannot be undone through the app. They require a connection. If the connection drops after a request starts, it may still complete on the server. Reconnect and allow the app to confirm the outcome before retrying. “Confirming deletion…” means the outcome is still being checked.
Before deleting an account, cancel active subscriptions with the billing provider to avoid future charges. See the Subscription Policy.
Sign-in and notifications
Use Continue with Apple for an Apple-linked account, including one using Hide My Email. The relay address is a valid sign-in identity supplied by Apple; you do not need to replace it with your personal email.
Eligible accounts can manage email and password in Profile. Apple-linked accounts do not show those controls. Contact support about duplicate accounts; the app does not offer account merging.
Practice reminders are optional. Enable them in Profile and grant notification permission when prompted. You can disable them in Profile or the iPhone’s notification settings.
Send useful details safely
Include the app version/build, device or browser, account ID, approximate time, connection status, and steps that reproduce the issue. A screenshot or short recording helps; hide personal information first.
For Quran content issues, include the surah, ayah, page and selected Mushaf layout. For billing issues, include the provider and receipt reference.
Never send passwords, one-time verification codes, complete payment-card numbers or private keys.